Usually 24hrs(working) from time of order placement.
What are the shipping charges for delivery within Oman?
Purchases from categories other than Large Home Appliances, Large Televisions are charged OMR 1.5 within Muscat and 2.00 OMR outside muscat.
Do you deliver products outside the Oman?
No. Currently we do not deliver outside the Oman.
Do you delivery anywhere in Oman?
No. Delivery areas are limited to City limits only
What are the Payment Options available for placing an order?
Pay Now – Debit/Credit Card Payment.
Cash on Delivery.
Card on Delivery(Muscat Only)
Cash on Delivery – Terms and conditions
Cash on Delivery is available for selected products only.
In case of Store pick up, orders placed using Cash on Delivery payment method will be kept reserved for 3 days after which the order will be cancelled.
What are the Delivery Options available at the time of placing an order?
All products sold on www.Roumaan.com are available for home delivery.
Are products purchased on www.Roumaan.com covered under warranty?
Apart from Linen, Cosmetics and personal care items ,all products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.
Warranty does not cover the rough / misuse of the products.
What is the return policy for products purchased on www.Roumaan.com?
Standard 14 Day return policy applies.
What are the conditions of returns?Item has to be packed and with original package. No returns or refunds on Cosmetics, Personal care and Linen products due to hygiene issues.
What are options to return the product?Our hassle free return policy allows you easy access to our customer care and call center 97860096 for processing your returns.
What is the cancelation policy for orders placed on www.Roumaan.com?You may cancel the order until before the order has been dispatched by calling our call center on 97860096 or writing to us at [email protected]
What happens if I am not home to accept the order delivery?Our courier partner will contact you on the mobile number you had given at the time of placing the order. You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).
Can I change my delivery address after placing the order?No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information. We strongly recommend you to keep your contact information updated at all times.
Is the payment made on www.Roumaan.com safe and secure?We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your card details are not stored on our website.
How long does it take to deliver the goods?
We are committed to deliver goods ordered under normal circumstances within 24hrs(Working) However in some instances depending on the availability of stocks there maybe unforeseen delays.
Does Roumaan.com Sell original products?
All goods sold by Roumaan.com are original and from verified suppliers. We do not sell any copy products and most of our products come with 1 year Warranty